Booking rules

Boutique-hotel’s booking rules, procedure of registration and payment for accommodation and services.

1. You can book a room in the Boutique-hotel “Khabarovsk City” by sending an application to the reservation department:

 

а) by phone/fax (4212) 76-76-76 (24 hours)

b) on the  official website www.boutique-hotel.ru
b) e-mail info@boutique-hotel.ru
c) directly at the hotel by address: Khabarovsk, Istomina str., 64   personally as a guest or the representative of the guest

2. The application must contain following information:

- date and time of arrival/departure (if the time of arrival is not indicated, the room will be reserved from 2 pm) 
- room category
- number of rooms

- form of payment: cash, cashless payment, credit card
- guests’ names
- enterprise name, address, phone, fax,  e-mail – for legal entities.
- bank details – in case of  cashless settlement
- contact person (full name of a person responsible for reservation, his phone, e-mail)

3. Room is considered reserved after getting a booking confirmation from the hotel administrator.

The hotel has the right to refuse booking if there are no available rooms at  the specified date.

The application is confirmed by the direction of the document "Booking confirmation" by email, mail, telephone, through the hotel website and contains the reservation number.

4. The hotel offers the following types of booking:

4.1. Guaranteed.

It will be made after making an advance payment for the first night of staying in the hotel.

Payment can be made by Bank transfer to the account to the account, by credit card (by filling out the form “CARDHOLDER ORDER ON PAYMENT WITHOUT CARD PRESENTATION”), through the hotel website, by cash in the hotel.

Guaranteed reservation cancellation with a refund is to be made no later than 24 hours prior to arrival.

In case of late cancellation, late for more than a day or no-show, charge will be taken for actual one day room rate.  If a guest is late more than 24 hour prior time specified in the “Booking confirmation”, the guaranteed reservation will be canceled.

4.2. Non-guaranteed.

The hotel will wait for the guest until  4:00 p.m. of arrival date, specified in the “Booking confirmation”, after which the reservation will be canceled.

5. Hotel policies

5.1. Please note, that the hotel is on a first-come, first-served basis

5.2. Check-in time is 2:00 p.m. of local time;

5.3. Check-out time is 12:00 noon of local time;

5.4. Guest accommodation is made since from  08.30 a.m. till 11.59 p.m. of local time.

Check-in service from 0.00 till 08.30 a.m. can be provided by additional charge.

5.5.  The hotel is only authorized to accommodate properly registered guests. Guests are to present:

5.6. Minors stay only with their parents or persons in loco parentis (guardian and etc.) .

6. Forms and terms of payment 


6.1.Payment for accommodation and services in hotel is provided in accordance to the price list approved by Executive Director.

6.2. Fee per day will be charged for accommodation from 2:00 p.m. of arrival date till 12.00 noon the following day,   local time.

6.3. Payment for accommodation and additional services is made in Rubles. In case of cash payment the guest will receive letterhead bill with the guest's name, performed services and its total cost, a hotel stamp and a cash register check.

6.4.Methods of payment:
- Cash;

- by Bank transfer to the hotel account;

- Credit cards: American Express, Visa, Visa electron, Master Card, Master Card electronic, JCB, Diners Club, Maestro;

- on the hotel web-site.

6.5. Accommodation services are provided on a pre-paid basis. In case of cashless settlement – 100 % payment should be made no later than 1 day prior to arrival. Otherwise, settlement of the guest is not performed.

6.6. For stays of less than 24 hours, the fee will be charged per night.

6.7. In case of early check-in (since 8.30 a.m. till 2 p.m. of local time) -  50 % of the daily rate.

6.8. Late check-out from 12.00 to 6 p.m. is charged at 50% of the daily rate.

6.9. Late check-out after 6 p.m. is charged at 100% of the daily rate.

6.10. Upon departure, the guest is obliged to make a final payment for the additional services provided

6.11. There is no charge for children under 12 years old without a separate room.