Rules of booking rooms

Boutique-hotel’s reservation rules, procedure of registration and payment for accomodation and services.

1. You can make a room reservation at the ‘Boutique-hotel “Khabarovsk City” by means of:

 а) telephone/fax (4212) 76-76-76 (24 hours)
b) e-mail
c) directly at the hotel by address: Khabarovsk, Istomina str., 64   personally as a guest or the representative of the guest

2. Request form must contain following information:

- date and time of arrival/departure (if the time of arrival is not indicated, the room will be reserved from 2:00 pm) 
- room category
- amount of rooms
- guests’ names
- enterprise name, address, phone, fax,  e-mail – for juridical persons
- bank details – in case of  cashless settlement
- contact person (full name of a person responsible for reservation, his phone, e-mail)
 Download request form

3. Room is considered reserved after getting a reservation confirmation from the hotel administrator.

The hotel has the right to cancel booking if there are no available rooms at that date.

The application is confirmed by the direction of the document "Confirmation of reservation" by email, mail, telephone, through website of the hotel and contains the reservation number.

4. There are two ways of reservation in the hotel:

4.1. Guaranteed reservation

Guaranteed reservation will be made after 100 % payment for 1st day of staying in the hotel.

Payment can be transferred to the operating account, bank cards (by filling the form “CARDHOLDER ORDER ON PAYMENT WITHOUT CARD PRESENTATION”), through the hotel's website, by cash in the hotel.

Guaranteed reservation cancellation with a refund is to be made no later than 24 hours prior to arrival.

In case of late cancellation, late for more than a day or no-show, charge will be taken for actual one day room rate.  If a guest is late more than 24 hour prior time specified in the “Confirmation reservation”, guaranteed reservation is canceled.

4.2. Non-guaranteed reservation.

Room reservation is finished at 4:00 p.m. of arrival date, specified in the “Confirmation reservation”, and then reservation is canceled.

5. Rules of settlement of guests in the hotel.

5.1. The accommodation shall be subject to a public queue.

5.2. Check-in time is 2:00 p.m. of local time;

5.3. Check-out time is 12:00 noon of local time;

5.4. The accommodation is made since 08.30 a.m. till 11.59 p.m. of local time.

 The accommodation service since 0.00 till 08.30 a.m. can be provided by additional charge.

5.5.  The hotel is only authorized to accommodate properly registered guests. Guests are to present:

5.6. Minors stay with the parents or persons acting in their stead (guardian and etc.) .

6. Methods and conditions of payment 

6.1.Payment for accommodation and services in hotel is provided in accordance to the price list approved by Executive Director.

6.2. The guest pays for a day since 2:00 p.m. of arrival date till 12.00 noon next day of local time.

6.3. Payment for accommodation and services in hotel is provided in Rubles. In case of cash payment the guest will receive letterhead bill with the guest's name, performed services and its total cost, a hotel stamp and a receipt.

6.4.Methods of payment:
- Cash;

- Cashless settlement;

- Credit card: American Express, Visa, Visa electron, Master Card, Master Card electronic, JCB, Diners Club, Maestro;

- At the web-site of the hotel.6.5. Payment for accommodation in the hotel is on advance payment.   In case of cashless settlement – 100 % payment must be made no later than 1 day prior to arrival. Otherwise, settlement of the guest is not performed.6.6. If the guest stays no more than 24 hours, the full- day fee is charge.6.7. In case of early check-in (since  8.30 a.m.  till 2 p.m. of local time ) -  50 % of the one night room rate.6.8. In case of late departure,  fee charged in the following order:

- Since 12.00 noon till 6:00 p.m.  – 50 % of the one night room rate;

- Since 6:00 p.m. till 11.59 p.m. – 100% of the one night room rate.

6.9 Guest should give electronic key back to administrator when check-out and reduce final calculation for mini-bar and additional paid services.

6.10. Accommodation for children under 12 years (family settlement) is free.